tell.
Common questions

Below are some of the more frequently asked questions we receive

Some of your Questions:

Q. What is PSD2?

PSD2 is the second Payment Services Directive, designed by the countries of the European Union. It could revolutionise the payments industry, affecting everything from the way we pay online, to what information we see when making a payment.

Adapting to the new requirements will need a lot of investment on behalf of the industry - and while some players aren’t happy, it will be good news for consumers. PSD2 was first brought in at a European level in 2015, but members of the EU have until 2018 to implement it - which is why it matters now.

Q. What is SCA?

Strong Customer Authentication (SCA) is a new European regulatory requirement to reduce fraud and make online payments more secure. To accept payments and meet SCA requirements, you need to build additional authentication into your checkout flow. SCA requires authentication to use at least two of the following three elements.

SOMETHING THE CUSTOMER KNOWS (e.g., password or PIN)
SOMETHING THE CUSTOMER HAS (e.g., phone or hardware token)
SOMETHING THE CUSTOMER IS (e.g., fingerprint or face recognition)

Banks will need to start declining payments that require SCA and don’t meet these criteria. Although the regulation was introduced on 14 September 2019, we expect these requirements to be fully enforced by regulators by 31 December 2020.

Q. Can you integrate directly with our processor/issuer?

The simple answer is, yes. We have done integrations into the majority of issuers and processors.

Q. Can I customise the developer portal?

The developer portal can be completely reskinned if required. This will of course affect the timescales for delivery.

Q. How long does tell. take to be set-up?

The fastest integration we have done from start to finish has been 2 days. We do however quote a 2-4 week delivery time.

Q. How much does it cost?

We have a simple pricing structure. Get in touch with us and we will happily provide you with the costings with no obligations.